The e-commerce industry continues to grow, and with that growth comes new legal requirements, particularly aimed at protecting consumers from unfair commercial practices and the improper handling of their personal data.
E-commerce
E-commerce
It is undeniable that online shopping now dominates over in-person purchases and has effectively become the standard. Consumers and businesses increasingly rely on e-commerce platforms, which offer attractive pricing, promotions, discounts, and a wide range of products often unavailable in traditional stores.
The e-commerce industry continues to grow, and with that growth comes new legal requirements, particularly aimed at protecting consumers from unfair commercial practices and the improper handling of their personal data.
A Legally Compliant E-Shop
Virtually no online store or website offering electronic services can operate without a well-crafted set of Terms and Conditions, a Privacy Policy, and a cookie management policy.
Website owners and all e-commerce sellers must comply with obligations not only set forth by Polish law but also by European regulations and directives, such as the Omnibus Directive and the Digital Services Act (DSA).
We offer comprehensive legal support in aligning our clients’ operations with current legal standards, including the preparation of:
- Online store terms and conditions with accompanying forms
- Terms and conditions for electronic services
- Newsletter terms and conditions
- Review management policies
- Privacy policies
- Cookie policies and cookie banner content
- Terms for loyalty programs
- Terms for promotional campaigns
- Contracts with suppliers and subcontractors
For clients who are unsure whether their website complies with current legal requirements, we offer e-shop audits. These audits identify areas and functionalities that require updates or new implementation. This is an excellent way to diagnose legal non-compliance and allow the client to choose the appropriate service package for developing the necessary documentation.
Ongoing Legal Support for Online Stores
We provide legal assistance in the world of digital services, digital content, and products with digital elements. When offering access to products such as webinars, online training, music, e-books, games, mobile apps, or cloud hosting/storage, legal assistance is often necessary to correctly categorize the product, ensuring the proper regulations are applied in the terms and procedures.
We advise on how to legally announce promotions for goods or create loyalty programs without risking violations of consumer rights. We thoroughly review the purchase process and every interface functionality, ensuring compliance with necessary legal clauses, checkboxes, and solutions mandated by GDPR and consumer law. We also prepare procedures and workflows for handling complaints, returns, and other customer service-related situations.
Additionally, we have experience advising companies in industries subject to stricter legal requirements in e-marketing, such as the advertising of medical products, procedures, and supplements.
We provide legal support to clients in cases of brand, copyright, or trademark infringements. Our comprehensive services help clients pursue claims against contractors, and we offer legal advice in other areas related to their business operations, such as product labeling and marking compliance.
We represent our clients before Municipal Consumer Ombudsmen, the Office of Competition and Consumer Protection (UOKiK), and the Office for Personal Data Protection (UODO).